Getting refunds through eBay and Paypal

By now, you have most probably read a few articles about online shopping from Mauritius. However, you should know that no one is safe from arnaques as we call it or small incidents such as

  • A purchase which never reached the destination or
  • A damaged parcel
  • An item which does not fit  the initial description when purchased

As I said somewhere, eBay is one of the safest and probably the most secure shopping mall on the net. In the event of any problem, you can lodge a complaint in the eBay resolution centre and if ever, the buyer and seller do not come to an agreement, eBay reimburses you the amount while it deals with the seller directly. But let’s hope that you do not reach this point.

The refund

Assume that you have received an item which was not exactly the same advertised. In that case, you should contact the seller through eBay (important!) and report this problem.

You should know that ratings account a lot for the reputation, trust and worthiness of sellers. So, if a buyer leaves a negative or an unfavorable rating after the purchase, this becomes an annoying fact in his eBay profile.

After acknowledging that there was a mistake somewhere, he will then do the necessary to send you an amount for the refund.

  1. The agreed amount will first be sent to your Paypal account and the credit card linked will then be credited.

  2. Your credit card statement should display this transaction.

So, important point to note is that although that Paypal does not allow us to receive money on our Mauritian account, refunds do work. [ Update May 2015 – It has been reported that Paypal now allows Mauritius-based Paypal accounts to withdraw money. ] 

Also, I find it the right time to tell my readers that you should always carry out your transactions through eBay. If ever something goes wrong with your purchase, you run the risk of losing the chance to get your item or your money back. Never pay your transactions through Paypal directly.

Finally, do keep in mind that the refund process (especially the paypal-credit card transactions) might take some hours or a few days to appear.

Anyone got a personal experience to share? Questions are the most welcomed too.

Happy shopping!

  • Winshaye Ransoo

    I did refund to clients in Mauritius using PayPal on my website and has been refunded myself in the past when shopping online.
    I don’t know whether the money was transferred to their credit card, but I assume that those refunded can use the credits for other purchases.

  • Tek

    what to do i if return for dead pixel
    or if anyone has encountered this prob and had to do a return
    what’s the ebay policy on dead pixels?

  • Yashvin Awootar

    After how long did you notice dead pixels? On which device exactly?

  • Winshaye Ransoo

    What should work is that when you get you item for the first day,
    Take a picture of the item besides the package that contained it.
    Also take pictures of the item not working.
    There may be also several way to show the seller that the item is not working.
    For e.g making a clear video record and explaining at the same time. You can upload it on YouTube, then give your supplier the link.
    Many suppliers do consider it as a valid approach to check for defective items.

  • Reena Devi Kissoon-Leste

    I got refunded 3 times I think…Once the original parcel came one day before the refund. When I asked the seller how he’d like me to settle for the 2nd one, he simply told me to keep them both :) Lucky me!!! Then just last month I got replacements for another parcel. But you have to make sure the seller replies within 40-45 days, if not you are not refunded.

  • Niu Ming Zhao Zzammil

    if im using a sbm smile card, it is a non reloadable card, then the refund goes into my paypal account or in the credit card? because i can’t re add funds on my card.

  • TL

    In my case, one seller did a partial refund to my paypal account which was then credited to my bank account. A second seller sent me another item free of charge (free shiping too)

  • Vashish

    i used a mastercard to pay for an item and if i paid via paypal guest, where will my refund go?

  • Yashvin Awootar

    Since they have your card number, I guess that the refund will go there directly.

  • Pingback: [Guest post] Have any of your parcels been lost on the way to your house? | Yashvin, pages of my life()

  • Khalid Salim

    I can confirm that i have received my refund in a sbm smile card after 2 days of full refund, so sbm smile cards work with refunds too dont worry;)

  • Jn

    Hi Yashvin, I have a question regarding returns…I received a package today (a gift from a friend — she bought the item directly from ebay for me) but the item was damaged (not sure when that happened). I would like my friend to get refunded but I’m not sure how to send the item back to the seller who is in the UK (never really used the parcel postage here in Mauritius, but I get the feeling it might be a huge hazzle — as is nearly everything here in our country) do you have any info that might be helpful?

  • Yashvin Awootar


    If I’m not mistaken, the problem with damaged packages is that you will need to send back the item at your own cost. This however needs to be confirmed. Ask your friend to contact the seller and ask the procedures when the parcel is damaged. Will the seller reimburse back the shipping cost to you? If yes, will it be worth to send the item back because most often, the cost of sending a parcel from Mauritius is quite high (depending on what you are sending).

    If you are really keen to send it back, you can go to the nearest post office and ask them the cost of sending your parcel. Might be good to bring your parcel with you so that they can weight it. You might be using EMS post to send it back.

    A small story from me: I once purchased a saree from india for my sister. It costed Rs2000. When the saree arrived here, it was the wrong one. I mailed the seller who asked me to see how much it costs to send it back and he will mail me another one. When I checked with the post office, the cost of shipping it back was about Rs1000.

    When I announced this to the seller, he told me to keep the saree and he reimbursed me the full amount. Hope that you will be that lucky! 😛

    Keep me informed 😉

  • Jn

    Thanks for your quick reply!

    The item in question is a necklace/pendant (costing approx. $25.96 which is Rs. 804.76) and I am not sure how it happened (was in a rush) but one of the swarovski crystals on the pendant came off shortly after I took the item out of its pouch.

    I notified my friend, however I will have to wait until I hear back from her (hopefully she’ll get back to me later today).

    The seller on the other hand has an excellent ebay rating (99.7% Positive Feedback) and states that they “will refund the return postage only if the fault was ours.” and that “The item must be returned to us, in it’s original condition & packaging, within 7 days of you receiving it.”

    I am only worried that it will cause a lot of trouble or procedures that will be time-consuming or that it will be blamed on me and that I’ll end up with a broken item. Hopefully, it won’t come to that. Thank you for your advice!

  • Jn

    Good news! My friend managed to get a full refund without having to send the item back :) thanks for all your help!

  • Yashvin Awootar

    Hehe! Felicitations 😉

    Don’t forget to share the post among your friends!

  • Kooldeep Ramsaha

    ive been refund for some items i’ve bought on ebay but the money doesnt appear on my credit cards, but it appear on my paypal…help…

  • Yashvin Awootar

    It doesn’t appear immediately on your credit card (either through ATM statement or internet banking access).
    It might take a couple of days to see it (from personal experience with SBM).

  • sanjoo

    hi yashvin, I’ve a big problem I buy on eBay and am still awaiting for my parcel and wil be nearly 3 months. it was ship via USPS from America . the tracking number work only in the us .
    and as it pass 45days I can’t open a case on eBay nor on PayPal.

    I don’t no wat to do. plz help

  • Yashvin Awootar

    Contact the seller to see if he can do anything but I’m afraid that you can’t do anything since the 45days have passed :S

  • yovana

    i did claim a refund.. however on my paypal account it is marked as denied ?? can anyone help plz.. thnks

  • Yashvin Awootar


    I never came across such a case. I advise you to contact Paypal through the support channels available.

  • Melina Ashvin Jeelall

    Please can anybody solve this problem for me.
    I can’t receive refunds on my paypal account. Why?

  • Yashvin Awootar


    There should not be any problems for refunds for purchases done from the same Paypal account. As shown in the article, the amount automatically goes to your credit card.

    Can you give more details about the card you are using and any errors?

  • Melina Ashvin Jeelall

    The seller told me that she is getting problem to refund me.
    There is the message. how can i write her my email on ebay.

    Dear sanginee14,

    We tried to issue refund, but failed,would you mind to tell me your correct paypal email address?

    Thanks and look forward to your reply.

  • Melina Ashvin Jeelall

    An another message.
    Please solve this for me.

    Dear sanginee14,

    Thanks for your mail and glad to serve you.

    Sincerely sorry for all the inconvenience.We have tried again.But it was failed due to the same reason.The system notes this:Your recipient is not able to receive funds at this time. Your recipient must first set up his or her account to receive funds.Do you have any other usable paypal account? Or can you register your paypal account with your sanginee29 gmail address?

    Hope for your kind understanding and cooperation.

    Have a nice day.


  • Yashvin Awootar

    Hi again.

    Thank you for the details.
    I think (I might be wrong) that the seller is doing the refund the wrong way.
    Can you please send her this link :
    Paypal itself explains how to proceed with the refund in the above link. Don’t forget to keep me informed please.

  • Melina Ashvin Jeelall

    How can i verify my paypal account?
    I have never been sent a paper statement. They told me that there is a code of 4 digits on it.

  • Yashvin Awootar

    You should check your atm bank statement or your internet bank statement. The code will be there.

  • poonima

    hi, i have already created an account on eBay. I don’t have a mastercard, visa….but my dad lend me his. I can’t link his card with my paypal account. Any suggestion how to do it. I can’t apply for a mastercard because i’m not working. Thanks for your help in advance.

  • Yashvin Awootar

    Any specific reason why you can’t link it? Or error message?

  • poonima

    You have entered an invalid number or partial credit card or debit card number. Please check your entry and try again. This is what it says.

  • Yashvin Awootar

    Wait. I think that you are using a debit card, the one which most of us use at ATM and for daily purchases. PayPal accepts only credit cards (For Mauritius).

    Can you please confirm?

  • poonima

    Its a credit card. My dad has not used it since a long time. Is it because it was inactive.

  • Yashvin Awootar

    I can’t check right now, but just make sure that PayPal supports Mastercard please. Also, did you write your dad’s name correctly, as on the card itself or you wrote your name there? It might seem silly but sometimes small things like that might cause problems, we never know.

  • poonima

    It does support MasterCard. I created two account but it was on my name then i thought that maybe i should put my dad’s name. When i tried with my dad’s name, the limit was over. Maybe that’s the problem.

  • Yashvin Awootar

    Most probably then. Get in touch with PayPal.

  • poonima

    okk..thnks for ur help.

  • Fatima Aisha Noormahamud

    Actually a friend of mine bought many things and never received. Then got it 2-3 weeks later. She opened requests and got her money. Are there polce cases if you open too many cases on ebay?

  • Yashvin Awootar

    Nops, nothing like that will happen but of the sellers find that parcels to Mauritius are always lost and refunded, they will eventually remove Mauritius from their lists.

  • armand

    just checked it but charge 5 dollar.

  • Yashvin Awootar

    For withdrawal? Can you please upload screenshots?