By now, you have most probably read a few articles about online shopping from Mauritius. However, you should know that no one is safe from arnaques as we call it or small incidents such as
- A purchase which never reached the destination or
- A damaged parcel
- An item which does not fit the initial description when purchased
As I said somewhere, eBay is one of the safest and probably the most secure shopping mall on the net. In the event of any problem, you can lodge a complaint in the eBay resolution centre and if ever, the buyer and seller do not come to an agreement, eBay reimburses you the amount while it deals with the seller directly. But let’s hope that you do not reach this point.
Assume that you have received an item which was not exactly the same advertised. In that case, you should contact the seller through eBay (important!) and report this problem.
You should know that ratings account a lot for the reputation, trust and worthiness of sellers. So, if a buyer leaves a negative or an unfavorable rating after the purchase, this becomes an annoying fact in his eBay profile.
After acknowledging that there was a mistake somewhere, he will then do the necessary to send you an amount for the refund.
- The agreed amount will first be sent to your Paypal account and the credit card linked will then be credited.
- Your credit card statement should display this transaction.
So, important point to note is that although that Paypal does not allow us to receive money on our Mauritian account, refunds do work. [ Update May 2015 – It has been reported that Paypal now allows Mauritius-based Paypal accounts to withdraw money. ]
Also, I find it the right time to tell my readers that you should always carry out your transactions through eBay. If ever something goes wrong with your purchase, you run the risk of losing the chance to get your item or your money back. Never pay your transactions through Paypal directly.
Finally, do keep in mind that the refund process (especially the paypal-credit card transactions) might take some hours or a few days to appear.
Anyone got a personal experience to share? Questions are the most welcomed too.