Some SBM customers reported weird incidents today.
After the downtime and lateness in their credit cards /smile card deliveries following their banking system upgrade couple of months ago, several SBM customers have reported some unusual incidents today.
For example, I personally know two friends who got their saving accounts debited because their credit card overdues were processed today instead of the begining of the month. Important to note that SBM representatives did acknowledge that their systems had a problem.
However, some hours later, everything was back to normal, fortunately. The deducted money was put back into the respective accounts and no traces of these unwanted transactions were left. Obviously, SBM cleaned up their sh*t without informing their ‘valuable’ customers.
Another friend received a mail from the card monitoring department of SBM, requesting him to confirm an online transaction he never carried out. Normally the card monitoring department calls customers following an online transaction on the credit card. This mail from them is very strange, especially today.
Wondering if this is included in their new process or if it is rather related to the fact that there has been some panic due to the credit card incident?
Anyone noticed anything weird happening in your SBM accounts too?
Or perhaps you received the usual SMS notification early this morning to inform you that your account balance has been modified but finally after checking, you saw nothing actually happened?