Nomad, a perfect gift?
Nomad was mad again for 2 whole days & the technicians themselves took a long time to locate the source of the problem.
But i wish to thank some of the customer care agents who have become very friendly wiz me, something normal since i call them at least 5 times daily!
i have become the “zenfant lakaaz” of nomad!
Impossible to connect to the internet on 11 & 12 Jan for the whole day & night.
On 7 & 8, frequent disconnections !
On 10, no connection for 1/2 day, then at 23hrs n then at 0100hrs
On 11, one of their antennas(BTS) was down for half day!
When i call the customer care, am no more a burden for them since i already inform them that none of their solutions wont work and its of no use to ask me to do them again.
i just tell them : “kouma dir ena problem r zotte nomad”
answer : “wi effectivement, ena ene probleme, essaye connecter pli tard”
or even, many times i had to call to inform them that their antenna in triolet has stopped working and some of them are “latete piker” & dont accept…
its only after some mins, they call me back:
“mr awootar, effectivement, ou ena raison, sa antenne (BTS) triolet la li en panne, nu bane technicians p essaye repare li”
Here is a screen shot of the speed test i fortunately succeeded to carry out on the 11…
a surprisingly extraordinary result of 1KB/s when am supposed to get 13-15KB/s
hmm, i think that i am a bit late to post about the following things :
- A perfect gift??? rather a headache?
- The wireless free mouse given to the first 500 customers.
lol, nomad does not consider itself unfortunate enough to be overloaded with so many problems regarding their wireless modems and now they want to add another problem source with their wireless mouse!
hmm, i really think that nomad should change their moto from
“high speed reliable internet access”to
“unreliable internet access with low speed & high probability problems”
