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Will you make a purchase at C&C?

7 December 2010 39 Comments

For the last 2 weeks, I have been checking out the laptops available for sale in different stores of the capital. The laptop is not for my personal use, but for someone who gave me the responsibility to choose one that can be used to communicate with the children who are living and working abroad.

So, basically, the needs were simple: Communication. No gaming, No advanced specs. A wifi and a web cam would be the essential things.

After a visit to the different shops, I noticed that the price offers at C&C were perhaps the best on the market. They had a range of laptops, covering every needs and budgets.

However, after much thought, I preferred to invest a few thousands more by doing the purchase somewhere else, offering a famous-brand laptop according to the needs, and most importantly, one covered by a 5year warranty on parts and labour, peace of mind :-)

My final choice was simply based on one last criteria: After Sales Service.

Over the last years, I have been hearing a lot of (bad) things on C&C. Angry customers complaining about the bad and non-existent after-sales service, frustrated users unable to use their newly purchased systems for weeks because of repairs which are still being carried out, blabla bla bla.

So, my questions today:

  • Did you ever make any purchases at the above mentioned shop?
  • How was the after sales service?
  • Were you satisfied overall and what are your critics/suggestions?

Please, the name of the company is C&C, do not write it in any other way lol.

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  • http://www.tushal.net Tushal

    Oh wait. C&C is still alive? OMG. Buying a laptop there is like shooting yourself in the foot. There I’ve 2 feet. So I shoot 1 of them. Perhaps in Jan/Feb 2011 I will buy a new laptop. Acer most probably since Dell doesn’t have a “strong” specification laptop.

  • Ruby

    Very interesting post yashvin, wel my dad bought us our 1st pc frm C&C n dat was more zan a decade ago lol :P back zen z after sales service was gud enuf..

    After dat, bro gt his mob frm there itself..after more zan 6 yrs, z mob is still in gud working condition…bt zen afterwards… :-/

    i bought an mp4 from there..n it gt damaged in less zan 6 months…a neighbour of mine bought his laptop frm there :P ..n wel.. :P

    it seems 2 me dat initially z service was gr8..n many people started buying frm there..bt as z number of clients increased..z QoS started 2 decrease…

    Personally, i avoid buying frm there now…

  • Mike

    I am also reluctant to purchase any PCs, laptops or TVs from them because of the lack of after sales service. I only buy small items from them such as TNT decoder or mini HIFI system. For PCs and laptops I prefer to get quotes from a professional technician(Quick Step Ltd Tel mob. 7298485 – e-mail: info@quickstepsolution.net)who is also a dealer for Dell. Getting professional quotes based on requirements has advantages over just browsing in a shop with general sales staff who know less than you.
    Does anyone know where I can get USB-turntables here?

  • http://themediaguru.blogspot.com/ carrotmadman6

    Yes, I did. 7 years ago. 2004. Just bought my PC.

    The PSU’s fuse kept blowing whenever I would go beyond 50% CPU usage. They made me buy a UPS, change plug socket, while I kept telling them that the problem was with their damn PC. I made them change around 12-15 PSUs.

    Until I decided to take matters in my own hands. Researched the problem & found that the mobo they used didn’t include an ATX 12V cable (required for P4s). Bought another mobo & never saw their faces again & I lived happily forever after…

    Sill using the PC. Most reliable I’ve ever come across. (Except for the cheap bad RAM they used, now replaced). :D

    WORST AFTER SALES SERVICE EVER. CHEAP LOW QUALITY PARTS. STAY AWAY!!!

  • Muzzammil

    C&C isnt as bad as people says it is. because i got many friends who took pcs and laptops at C&C and never got a problem with it :S. you get your 5 years of warranty over the pc and 3 years over hardware…and most of the time the warranty is from HM communications which is one of the best technologies sellers over the island… well. i do think its not the “bad” to buy something at C&C. between.. my mum always buy mobile phones at C&C lol… and she never got any problem with it….

  • Bernardo

    Now this is a good question.

    I was also asked to choose a laptop for someone some time back. However the person was not very comfortable with the C&C option. Even though the price and technology looked right. She did not trust C&C. She said that she knows that C&C sometimes re-sells used items as new.

    I have also a “complaint” about C&C. It’s the people working there. I recall that some years back (so I hope it’s no more the case) the employee were thick and rude. Joking vulgarly among themselves and often speaking to customers like an ill mannered NTA bus ticket receiver/giver.
    The Chinese guy working there (who seemed to be the boss) was as insolent and ill-mannered as the others. He was bossy and un-respectful to customers and did not show one ounce of customer care.

    C&C people are very deterrent

    B.

  • yurit0s

    lol, trouver ki jamais to in deja achete cot C&C.

    if you need laptop, I can supply you.
    will work on a quote and will mail.

  • http://reenadkl.blogspot.com/2010/09/my-iphone-4.html ReenaDKL

    C & C ???

    I agree with Tushal…u better shoot yourself right now…

    I would suggest Galaxy or even Courts…got my laptop there last year (Acer Aspire Intel Core 2 Duo..etc…)

    It’s still good and supporting my softwares (Illustrator/Photoshop/etc…)

    Hope it helps :)

  • http://thegodof.net selven

    courts nice, C & C is always fishy, i once bought a UPS there, it worked well for 3 months it died afterwards.

    I also bought a laptop once there, one year after i stopped working [an issue with its graphics card], when i brought it there so as i could get parts, i didn’t mind paying for the parts, but they just didn’t wanna hear about it, i had to in the end go to harel mallac all by myself figure out where it is, and from there deal with harel mallac myself.. only to find that they didn’t have that part.. infact i still have that laptop, its sleeping for years .. just because i couldn’t get a gfx cards that fits :s]

    +selven

  • Loic Poo Cheong

    Bought my Acer laptop from C&C, still working and in perfect conditions after 5 years of loyal service.

  • Torpedo

    Mo ena enn ti-zistwar pou zott: Mo ena enn cousin (Yashvin, capaw ou konn li, li ti graduate a-pé-pré mem lepok ki ou, li appel Sandeep) ki konn enn piti ki ti travay comme tech dans “ça baz-la”. Tech, c’est enn insulte pou piti-la, li en faite enn reparateur hors-pair, pareil couma tou so collègues ki travay dans ça baz-la. Zot travay dans ça baz-la ti repare tou saki donne zott (avec microscope tou si bizin) ek retourne li pli nef ki quand li ti retourner. Enn beau jour, lepok LCD displays ti enkor enn luxe, enn “ti” accident ti arriver dans le port: enn container ti faire enn “ti” chute (less than 1 metre), avec bann conséquence assez dramatique. Container-la ti plein ar LCD displays ki ti pou enn magasin bien connu. Alorss, ça baz-la ti paye l’assurance on behalf of the magasin bien connu a-condition ki ça baz-la ki prend container-la pou li. Ek pendant 2 mois ki suive ça ti-accident la, bann tech dans ça baz-la travail nuit et jour pou ki enn ti-reklam parett dans tou journal: LCD displays for sale at the incredible price of 15,999-oupi!!! Alors, ti ena enn mari rush pou prend LCD displays so lendemain ki ti faire sa annonce-la.
    Do you get the association?
    Do you still want to buy at ça baz-la?
    Ha-mem ha!

    Mais saki touy moi laba, c’est sak fois ou coumence poz question precis lor garanti / origine / technicalities, kouma-dir zott senti l’ail ek zott coumence soit avoy ou promné, ou bien zot coummence vinn enn melanz foutant/aggressif: have fun trying :-)

    Cheers!

  • Spectre

    Harel Mallac takes care of after sales service for laptops sold by C&C. The QoS is very good.

  • Shad

    Hi,

    I don’t think that C&C is that bad. I have bought my mobile phone there and its been 4 years and i never got any problem with it.

    Also i have bought 2 laptops from them one Dell and a Toshiba, both are still in very good working condition and i have never had any problem.

    In my opinion i think that C&C is not that bad afterall.
    Thanks

  • http://girishmungra.blogspot.com Girish

    Products good or bad, I haven’t really been able to figure out. But Customer Service sucks there and for that reason am not buying anything from them.

  • Armand

    Buy from courts or galaxy

  • Yashvind Kumar

    I have bought many things from C&C (2 mobile phones, laptop, PC, pendrives, etc) and has never got bad experience like many are saying. Most of the laptops that from C&C are guaranteed by Harel Mallac.

    One thing we need to accept about the Mauritian mentality is that they want “to pay less, but want first-class products”. Just like everyone complains about products ‘Made in China’, China do have third-rated products and as well as first class products. But we all want CHEAP products…. BON MARCHE COUT CHER, so if you want to have good quality products, invest more and get better products.

  • n!135h

    would advise against. we (company) bought 10 laptops from there,(it was the cheapest as per our requirements) and after 1 year, the batteries died on some of them (they would not take charge at all). fortunately for us, we imposed a 3 year warranty on the laptops (HP). But I still find it weird..one laptop, well you were unlucky out of the lot, but 4 laptops getting same problems….

  • Neeru

    Did you ever make any purchases at the above mentioned shop?
    ans:yes

    How was the after sales service?
    ans:Do they know what’s the meaning of after sales service??

    Were you satisfied overall and what are your critics/suggestions?
    ans:NO. they need an introduction to after sales service and try to practice it :)

  • http://www.tushal.net Tushal

    @Yashvind Kumar—> Just because we DO NOT buy stuff at C&C does not mean that we want cheap products. So your logical explanation is a #FAIL

  • speed

    It depends from C&C.
    If the laptop is HP bought from C&C, it is usually guaranteed by superdisc. So there is no problem, because you can easily go directly to superdisc for after sale service. It all depends on the brand and what guarantee is associated with it.

  • Loic Poo Cheong

    I recommend buying from Courts.

  • http://www.yashvinblogs.com Yashvin

    Oh yeah, I forgot my personal experience. :P

    So, Hello everyone, I am the blog author.
    I once bought an ipod shuffle at this shop. Fortunately, I did not come across any issues with the mp3 player :-)

    The ipod’s price was the best on the market but as for after sales service, I can’t say anything on that one ;)

    Cheers!
    YA

  • http://thewebproject.iblogger.org Nitish

    Lol, I remember some years ago a friend who bought his destkop there said to me that once his OS was corrupted. When he tried to enter the BIOS to make the dvd-rom bootable, he was surprised to see that it was locked with a password! He had to bring back the CPU and pay a certain amt for a fresh windows!

  • krishnen

    hi yashvin,

    if you’re planning to buy a laptop i would advise you to buy it from harel mallac or leal…you definitely want to get good after sales on such an expensive item.Bought a dell from HM 2 years ago still 3 more years guarantee on parts&labour to go!(except the battery)…still running great…except for a minor overheating issue which was fixed in less than a week by the HM tech support.Only downside is its located in a remote corner of pailles which is really inconvenient if you need to drop your equipement there.
    As others mentioned CC is only good for cheap products where u can afford to take the risk for a lower priced item.

    cheers,
    krishnen

  • Le voyageur

    Once heard on radio that they beat up a fellow man because the latter bought a mobile phone from there and as it wasnt in good condition he asked for a change, due to no avaibility, they gave him anotther one with same specificarion but he wanted the model he bought, instead of telling him to wait, they beat him up .. Mari after sales sa … As far as im concerned mne pan aster nArien laba,, plutot mo gagne zafer ek pcspascal (maybe laba meme mo p pran mo netbook)

  • http://kailash.balnac.com Kailash

    I bought an Acer and a MacBook Pro from them. What is important to note is that service is offered by the representatives of the brand and not necessarily C&C per se. For example when I had a problem with the Acer I was directed to Harel Mallac. As for the MacBook Pro I am authorized to deal with any representative which are AFAIK C&C, Leal or Paoma.

  • Bhavna

    Once i bought an MP4 player there.. It was in 27 june 2010 at VIP COMMERCIAL CENTRE Flacq.. ON 9th July 2010 was unable to On it as the screen was blank. So since i got the so called guarantee papers i brought it to the ’5 star’ shop to get it repaired. The next week they phoned me to come to get it as it was reapired.. Again after 2 week again same problem.. Again i gave them for repairs and believe me this procedure continues.. till the following year. If calculated properly,after deducting the number of days it remains in the shop for repairs,i used the item for a total of 42 days out of the 365 days in the year: ))!!! later i realised that actually it was a ‘casualty patient’ product!! So only one advice i would like to give.. NEVER PURCHASE ANYTHING VALUABLE AT C & C!! AS C & C ALSO MEANS CASES OF CASUALTY products!

  • Anuradha

    Dear all,
    Concerning this matter its a very delicate one..it all depend on clients some are really happy and some are disappointed!!!!
    In an organisation the heart is the aftersales so have to cater our clients in such a way zat zey would return back…
    C&C is a really big outlet,I personally had bought sme simple things from and till now no problem even with aftersales…There is one more thing also customers is king but we become are often rude when we are well catered…
    Enjoy a nice and wise shopping….

  • JT

    Tahi!! non lol zamai

  • http://preeteshprayag.blogspot.com preetesh

    @Bernardo: I guess it’s at the Cpe Branch :)

  • http://lallmatie.com bhoot

    Like many have said, buy laptops only if they are guaranteed by Superdist, Harel Mallac, Leal and others. My uncle bought an HP there, and got problems: Superdist exchanged for a higher spec Acer since they didn’t have that one! Personally, I have had not-so-good service from HM: they’re overpriced that’s all.

    One very important thing to check is to take the laptop in your hand and try to twist the bottom half. If it make creaching noises, don’t take it! I have seen the same Acer model from C&C looking Toy-like plastic, while other are really solid.

    And if you get problem with your MP4, it’s not C&C, it’s because it’s a cheap MP4 designed to run 6-months for that kind of money.

  • http://reenadkl.blogspot.com/2010/09/my-iphone-4.html ReenaDKL

    I guess it should be named:

    C& Scary :P

  • Bhooks

    pen drive*
    data cable
    fans
    boulloire
    Network cable

    All still work except the fan who stopped working after 3 years.

    *Dealt with customer care once. The pen drive did not work at all. I went there on the next day and they gave me another 1. Packed piece.

    I do not have complaints against them. I have never bought branded stuff there as i prefer to go directly with the one who represent the brand in mauritius.

  • http://marisolperry.co.cc/ Marisol Perry

    Once i bought an MP4 player there.. It was in 27 june 2010 at VIP COMMERCIAL CENTRE Flacq.. ON 9th July 2010 was unable to On it as the screen was blank. So since i got the so called guarantee papers i brought it to the ’5 star’ shop to get it repaired. The next week they phoned me to come to get it as it was reapired.. Again after 2 week again same problem.. Again i gave them for repairs and believe me this procedure continues.. till the following year. If calculated properly,after deducting the number of days it remains in the shop for repairs,i used the item for a total of 42 days out of the 365 days in the year: ))!!! later i realised that actually it was a ‘casualty patient’ product!! So only one advice i would like to give.. NEVER PURCHASE ANYTHING VALUABLE AT C & C!! AS C & C ALSO MEANS CASES OF CASUALTY products!

  • http://latoyabridges.co.cc/ Latoya Bridges

    I bought an Acer and a MacBook Pro from them. What is important to note is that service is offered by the representatives of the brand and not necessarily C&C per se. For example when I had a problem with the Acer I was directed to Harel Mallac. As for the MacBook Pro I am authorized to deal with any representative which are AFAIK C&C, Leal or Paoma.

  • http://www.tclonlinestore.com Umair

    C & C always sell refurbish notebook and other product , “refurbish” meant a product that been already used well by another customer where they have returned it to the manufacturer for bad functionality or broken issue, then the manufacturer re do another packaging and repair some scratch to make it become new in box again.. that y the price always low, and we sometimew think how C&C can sell some item at an unbelievable price, but in the reality its refurbish product .

    The experience i got to shop from an Australian Company in mauritius was really amazing, Join the TCL Group of Maurius, they have also just launch an Official Online Shopping in mauritius ( http://www.tclonlinestore.com . Have a look, Best Customer Care 24/7, Toll free, Even they give u any free introduction & Demonstration for any product you buy ! dats so amazing.. They really have the Australian Technologies & manners.

    TCL GROUP, AN AUSTRALIAN Company now In Mauritius .
    800 18 18 their customer care

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  • http://dd Confused

    Well, from where did you buy the laptop?

    At c & c i can get a del N5010 i5 for the price of an i3.

    I’m quite confused from where i should buy it.

    Is fastclick good? .. At jacey the price is quite high.

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