What if you are not allowed to hold/test something you are buying?
This story happened to me today.
I had to buy a simple and cheap touch screen mobile phone (Not for me, don’t worry). To start comparing models and prices, I went to Cash and Carry La Chaussée (Read this post dedicated to their after sales service). Pointing at a particular model, I asked the sales girl if it was possible for her to switch it on since I wanted to see the menus, and more specifically to the size of the touch screen keypad. She nearly shouted “NO”.
I walked out of the shop immediately, crossed the road and entered the 361 shop. There, the salesgirl allowed me to switch it on and have a look. Great. I walked along the streets and finally reached a shop found near Victoria bus terminal. This was the response when I asked the sales girl for the possibility to switch it on :
“non, pas capave allimer akoz si allime li, li fini detecter et rente dans nu systeme et lerla li vine second hand“.
What? She just took me for an idiot?
I did another “walk out” and moved to another shop, named Sierra, just besides JKalachand. The owner allowed me to test the phone and even made a discount. Phone was purchased immediately.
Coming back to office, I told them the story to my colleagues and one of my colleagues them said :
“Meme dans bazaar, zotte pas laisse toi choisir to legumes ki twa to p payer r to casse !”
As he rightly said, we are paying for the item with our own money. We are not begging nor asking for them freely. We are paying for god’s sake!
I agree that it might not be applicable for some products (Example bread). What if everyone tries to hold them, turn them around, press to check if it is hard or soft etc.
But come on, we are in a mobile shop! How can you sell something which you don’t even allow the potential customer to touch, hold and feel it?
How would you feel if you are not allowed to touch or try the product you are buying? Did this happen to you too?