MT s*cks in customer relationship
We all know about the monopole of Mauritius Telecom over the internet connectivity in Mauritius, how the internet speed really sucks, how they increase the speed instead of making the price more accessible.
But what really pisses you off is how they handle their Customer care and their hotline. When calling the commercial customer care hotline a few minutes ago, we fell on their pre-recorded message informing us about the problem on the broadband service. That’s all they said.
And what do we say to our clients? Should we wait for them to solve the problem so that we can get back to work? Can’t they give an estimate? They really fail in Customer relationship. But at the end of the day, we can ask ourselves : do we really have a choice?
Quick quick! Internet is back. Post!