Promoted + Brinks agents refusing access to SBM’s ATM inside Game
First of all, let me tell you that I proudly updated my info on Facebook today : I have been promoted to Senior Software Engineer. Totally unexpected news! A great thanks to everyone including my team members 🙂
That was a good excuse for Dhaneesha to get a treat once again. We had dinner in a resto of Port Louis and we later moved to Trianon.
It was around 7:10pm when I got out of my car, in the Parking of Shoprite/Game at Trianon. Being out of liquid cash, I quickly walked towards Game, hosting the only ATM of the SBM (State Bank). On reaching there, I saw two agents (A man + a woman) of a privately owned security guards company (Brinks), guarding the entrance of Game.
I clearly understood that the shop was closed. I politely asked the guards there if I could use the ATM to retrieve some money. I got a rude NO as answer. With no other SBM’s ATMs in the immediate vicinity, I once again asked if I could have access for a few seconds. Once agan, in vain.
At that moment, I found it really stupid for the State Bank to place the only available ATM inside a shop which closes down at 7pm.
Where would customers withdraw cash outside the opening hours of the shop? A few months ago, this same ATM was inside Shoprite, which closes at a much later time, hence more convenient to customers.
Confronted to the refusal of these 2 agents, I asked them if I could lodge a complaint about this thing (ATM, no access, etc), either to the GAME management or even to the one in charge there. They said “NO”. I asked for a phone number to call, “NO”.
I turned myself to 2 sales agents who were there and gently asked for the phone number, whichÂ they gladly gave me Â ; 454-3826.
A few seconds after I keyed in the number onto my mobile, a guy entered the shop, without any refusal on behalf of the 2 agents of Brinks. This same guy started to gossip with the guys who were at the reception desk (or whatever) found inside the shop. From his attire, it was evident that he was not part of the staff, nor a member of the security.
I asked the Brinks agents the reason why they allowed him to enter the shop?
“Li gagne droit, so camarade sa”, she told me…
I WAS FURIOUS!
Now that I have my article, I will try to contact Brinks, Game and also SBM to see how they can work together for a better service and most important, why their security agents allowed their “ti-copain” to enter the closed permises for gossiping while they denied access to the ATM.
Frankly, I would not have been writing this article if the security guards applied the same rule for everyone. In addition to their unprofessional behavior, they also prevented me from having contact with anyone in charge inside Game! I am sure that if the concerned people need to investigate, the cameras recordings inside Game would perfectly prove that the 2 agents did a stupid thing by allowing the guy to enter the shop.